Terms and Conditions InfiniWin – Complete Platform User Guide

This Terms and Conditions document constitutes a binding agreement between you ("Member" or "User") and InfiniWin ("Platform", "We" or "Company"). These terms govern your use of the website, services and all features available on the InfiniWin platform.

By accessing, browsing or using any part of the InfiniWin platform, you automatically agree to be bound by the terms and conditions set out in this document. If you do not agree with any part of these terms, please cease using the platform immediately.

InfiniWin reserves the right to update or modify these terms from time to time. Any changes will take effect immediately upon being published on the platform. Your continued use of the platform after any changes are published is deemed as acceptance of the revised terms.

Access to the infiniwin platform is restricted to individuals who fully meet the following conditions:

• Be at least 18 years of age at the time of registration.
• Possess full legal capacity to enter into a binding agreement.
• Not subject to any local legal restrictions that prohibit participation in online gaming activities.
• Register using truthful, accurate, and up-to-date personal information.
• Have never been banned or had an account suspended by infiniwin previously due to a terms violation.

InfiniWin reserves the right to request age and identity verification at any time. Failure to provide the required verification documents within the stipulated timeframe may result in account suspension until the verification process is complete.

Each individual is permitted to register and hold only one (1) active account on the infiniwin platform. Ownership of multiple accounts by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances or wins.

Account Security Responsibilities

You are solely responsible for keeping your account username and password confidential. InfiniWin will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

• Never share your login credentials with anyone, including family members.
• Use a unique, strong password that combines uppercase letters, lowercase letters, numbers and symbols.
• Notify infiniwin immediately if you suspect your account has been accessed without authorization.
• Always log out of your account when using a shared device.

KYC (Know Your Customer) Process

As a responsible platform, infiniwin conducts a Know Your Customer (KYC) process for all members. This involves identity verification and may require you to submit a copy of your identification document, proof of address, and other relevant information. Withdrawals exceeding certain limits require successful KYC verification.

InfiniWin supports a variety of payment methods including FPX, online bank transfers, credit/debit cards and digital wallets operating in Malaysia. All transactions are processed using 256-bit SSL encryption to ensure the security of your funds.

Deposit Policy

• All deposits are credited to your account instantly upon receipt of payment confirmation.
• Minimum and maximum deposit limits vary depending on the selected payment method.
• Infiniwin charges no processing fees for deposits.
• You may only deposit funds from a bank account or card registered in your own name.

Withdrawal Policy

• Withdrawal requests are processed within 24 working hours upon verification.
• Your first withdrawal requires successful KYC verification.
• Withdrawals are processed to the same bank account used for your deposit method for security purposes.
• InfiniWin reserves the right to delay withdrawals that require further review for fraud prevention purposes.

InfiniWin offers a variety of bonuses and promotions to its members from time to time. All such offers are subject to specific terms and conditions stated alongside each promotion.

General Bonus Terms

• All bonuses are subject to wagering requirements that must be met before a withdrawal is permitted.
• Bonuses may not be transferred between accounts or converted directly to cash before the wagering requirements are met.
• InfiniWin reserves the right to cancel any bonus if there is suspicion of misuse or fraud.
• Members may claim the welcome offer once only. Attempting to claim the same offer multiple times through re-registration is strictly prohibited.
• The validity period of each bonus is stated in the terms of the respective promotion. Unused bonuses that expire within that period will be automatically forfeited.

InfiniWin reserves the right to modify, terminate or suspend any promotion at any time without prior notice. Any changes will not affect the conditions already agreed upon for ongoing promotions.

All games on the infiniwin platform use a random number generator (RNG) independently audited by internationally recognised certification bodies. This ensures every game outcome is truly random and fair for all players.

Game Results

All game results are final once confirmed by the system. infiniwin will not alter any game outcome after it has concluded. In the event of any technical disruption affecting a game result, infiniwin will handle the case fairly based on recorded system log data.

In the event of a disputed game result, InfiniWin's system logs serve as the definitive record. Players are advised to document any technical issues with screenshots for reference when submitting a complaint.

The following conduct is strictly prohibited on the infiniwin platform. Violation of any of these prohibitions may result in permanent account suspension or closure:

• Use of automation software, bots, scripts, or any technological tools to gain an unfair advantage in games.
• Ownership or use of multiple accounts by the same individual.
• Bonus abuse through hedge wagering or other methods intended to meet wagering requirements with minimal risk.
• Attempts to hack, disrupt, or damage the technical infrastructure of the infiniwin platform.
• Use of funds derived from illegal sources or criminal activity in an infiniwin account.
• Sharing or selling your InfiniWin account to any other party.
• Making false claims or providing inaccurate information to the customer support team.

InfiniWin respects your privacy and is committed to protecting the personal information you provide to us. The collection, processing and storage of your personal data is carried out in accordance with the InfiniWin Privacy Policy, which forms part of this agreement.

By using the InfiniWin platform, you agree that we may process your personal data for the purposes of service delivery, identity verification, fraud prevention, and account-related communications. Your data will not be sold to third parties for marketing purposes without your consent.

For full details on how we handle your personal data, please refer to InfiniWin Privacy Policy us.

InfiniWin reserves the right to suspend or close the account of any user under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspicion of fraudulent activity or money laundering.
• Failure to provide the requested KYC verification documents within the specified timeframe.
• Requests from relevant legal authorities.
• Self-exclusion requests from players (on responsible gaming grounds).

When an account is closed due to a breach of terms, InfiniWin reserves the right to forfeit any bonuses or winnings associated with fraudulent activity. For accounts closed at the player's own request or for technical reasons, any valid remaining balance will be returned via the original payment method within 30 business days.

The infiniwin platform is provided "as is" without any warranties, express or implied. infiniwin does not guarantee that the platform will operate without interruption or be entirely free of errors.

To the extent permitted by applicable law, infiniwin is not liable for any direct, indirect, consequential, or incidental losses arising from the use of or inability to use the platform, including but not limited to loss of anticipated winnings.

Players acknowledge that online gaming involves financial risk and that the decision to play is made freely and responsibly by the player.

InfiniWin reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Notice of material changes will be provided via your registered email or through in-platform notifications.

It is your responsibility to review this Terms and Conditions page periodically. The "Last Updated" date at the top of this document indicates when the most recent amendments were made. Your continued use of the platform after any changes are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction where infiniwin is registered. Any dispute arising from or in connection with these terms will first be resolved through good-faith negotiation.

If resolution through negotiation is unsuccessful within 30 days from the date the dispute is raised in writing, both parties agree to resolve the dispute through binding arbitration in accordance with mutually agreed international arbitration rules.

For any enquiries regarding these Terms and Conditions, please contact the infiniwin customer support team, available to assist you 24 hours a day, 7 days a week via our live chat platform.